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How to make sure you receive our emails?

Support @Greenly avatar
Written by Support @Greenly
Updated yesterday

Simple tutorials to ensure your employees don't miss any emails from Greenly.

👉 As part of measuring your Greenhouse Gas Emission Report (BEGES, Bilan d'Émission de Gaz à Effet de Serre), Greenly sends automatic emails to the employees listed on the platform:

  • Employee Survey, necessary for the accurate measurement of your BEGES

  • Monthly climate training email

Sometimes, our emails are cataloged as spam or promotional/junk mail.

To avoid this and to receive Greenly's carbon survey and training emails, your employees need to whitelist the Greenly sender address.

Sender Address: [email protected]

For Gmail

  • Add Greenly to your contacts

  • Move the email from the “Promotions” tab to the “Primary” tab

  • Here is the fastest way we found to do it (20 seconds). LINK TO THE GREENLY GMAIL TUTORIAL

For Outlook

  • Navigate to “Junk Email”

  • Add Greenly to approved senders

  • Mark the email as “Not Junk” (or "legitimate mail")

  • Here is how to do it (30 seconds). LINK TO THE GREENLY OUTLOOK TUTORIAL

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